Our Easy Return Policy

Shani Collections offers a simple and hassle-free return policy. If you are not satisfied with your order, you can return it within 7 days of receiving your delivery easily.

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Refund Payment Process
 & Timeline

Once your return is approved, your refund will be processed through your original payment method. Shani Collections ensures all refunds are completed fairly, transparently, and within the promised time period.

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Our Return Policy

At Shani Collections, we aim to provide high-quality products and a smooth shopping experience across Pakistan. If you are not completely satisfied with your purchase, we’re here to assist you.

Returns

Eligibility for Returns

  • Items must be returned within 7 days of receiving your order.
  • Products must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Returns are not applicable on:
    • Customized or made-to-order items
    • Innerwear or personal care items
    • Clearance or sale items (unless defective)

Return Process

  • To request a return, contact us via WhatsApp or email with:
    • Order number
    • Reason for return
    • Product images (if damaged/defective)
  • Our support team will guide you with return instructions.
  • Securely pack the item and include your order details inside the parcel.

Return Shipping

  • Customers are responsible for return shipping charges.
  • Shipping charges are non-refundable.
  • We recommend using a trackable courier service as we are not responsible for lost returns.

Refunds

  • Once we receive and inspect the item, you will be notified about the approval or rejection.
  • If approved, the refund will be processed within 5–7 working days via:
    • Bank transfer / EasyPaisa / JazzCash
  • Delivery charges are non-refundable.

Exchanges

Eligibility for Exchange

  • Exchanges are accepted within 7 days if:
    • Item is damaged or defective
    • Wrong item delivered
    • Size issue (subject to stock availability)

Exchange Process

  • Contact our support team with your order number and issue details.
  • Provide images (if applicable).
  • Our team will guide you through the exchange process.

Exchange Shipping

  • Customers will bear the return shipping cost.
  • Shani Collections will cover the delivery cost for the replacement item.

Non-Returnable / Non-Exchangeable Items

  • Gift cards
  • Sale/discounted items (unless faulty)
  • Personal care / hygiene products

Important Notes

  • Items sent back without prior approval may not be accepted.
  • Slight color differences may occur due to lighting and screen settings and are not considered defects.

Contact Us

If you have any questions, feel free to reach out: